Shipping policy
Lead time
Unless otherwise specified, all items are in stock are ready to be dispatched immediately from our base in the United Kingdom. Orders are dispatched within 1 working day.
Working days are Monday to Friday, excluding bank holidays although very often we are dispatching orders at the weekend as well.
Occasionally we allow products to be pre-ordered whilst we are waiting for parts to arrive. In this instance an estimated shipping date will be specified in the product description.
Free Shipping
For UK orders we offer FREE Royal Mail 24 shipping on all orders with no minimum spend.
For international orders we offer FREE shipping on orders over GBP 75.
UK Orders
Our Royal Mail 24 service takes on average 1-3 working days to arrive within the UK mainland. The service is not tracked and depending on order value a signature may be required.
You can upgrade to a tracked service with Royal Mail Tracked 24. Orders take on average 1-2 working days to arrive and can be tracked online with an expected delivery day and time.
We also offer a next working day service. Orders placed before 1pm (GMT) will be sent with a Royal Mail Special Delivery 1pm service the same working day and arrive the following working day. Orders placed after 1pm will be dispatched the following working day. Orders are tracked and a signature will be required upon delivery.
International Orders
The majority of orders will be sent with a Royal Mail International Tracked service. Orders to Europe take on average 7-15 working days to arrive. Orders to the rest of the world take on average 7-20 working days to arrive. Orders to most destinations are tracked and a signature may be required upon delivery.
For all international orders (except US) we do not collect VAT/tax or duty at the checkout. All international orders (except US) are shipped Delivered Duty Unpaid (DDU). VAT/tax may be collected by your local customs office upon delivery.
For US orders we now collect duty at the checkout and ship orders with a Delivered Duty Paid Service (DDP). For these orders only there will be no further import costs upon delivery.
For our international customers it is very important that you read our Shipping & Returns page and understand the import rules in your local region. If you are unsure feel free to get in contact with us.
If the delivery gets refused, either due to customs charges or change of mind, the parcel will be returned to us with an international economy service. Only once it has been returned can we refund the order amount, less the cost of shipping. Orders with free shipping will be refunded less the standard cost of shipping.