Frequently Asked Questions

Search our most frequently asked questions below. If you don't see the answer you're looking for feel free to send us a message.

3D Printing

3D printing is a manufacturing process that turns digital objects into physical form by laying successive thin layers of material.

3D printed parts are not restricted by the same manufacturing constraints as other processes, such as injection moulding, which means it's possible to develop really innovative components quickly and affordably.

Not all 3D printed components are the same!

Whilst home 3D printers are now very affordable they typically produce parts that are quite fragile and not suitable for applications such as cycle mounts.

MagCAD mounts are produced on industrial SLS (selective laser sintering) machines, costing upwards of £100k. The resulting parts are of superb quality and durability, ensuring your devices are kept secure for many years of regular use.

Because 3D printed parts are built from lots of thin successive layers of material they have a slightly rough surface finish. This gives them a subtle matte appearance which really suits bicycle applications.

If you look very closely you can sometimes see which way the layers are orientated.


Each listing will clearly state in the description what is included. If the item has been designed with specific hardware in mind this is usually assembled and sent with the mount to ensure it performs as expected. We always use high quality stainless steel fasteners.

Please take care to read the description as there may be items which are prerequired.

If you've placed an order but wish to change or cancel it for any reason please get in contact with us as soon as possible. We're happy to change or cancel an order providing it hasn't already been shipped.

If it has been shipped please return it to us and we arrange an exchange or refund. For further details see our Shipping & Returns page.

Please be aware if you have ordered a one-off customised design or an item that has been personalised we may not be able to cancel the order once printing has started.

As of the 1st October 2022, MagCAD Designs Lts is registered for VAT in the United Kingdom.

For UK customers, prices displayed include VAT at 20%. A breakdown will be provided at the checkout.

For international customers, select your shipping destination either when first visiting the site, or at the checkout, to see prices with VAT/tax removed. For international orders we do not charge tax at the checkout. However, you may be required to pay local taxes and import duties when goods are delivered.

More information can be found on our Shipping & Returns page.

If you have any doubts please Contact Us.

Shipping & Returns

Yes we ship worldwide from our base here in the United Kingdom. If you add an item to your basket you'll be able to view specific shipping services and costs.

If you do not see your country in the drop-down list please get in contact.

For more information please see our Shipping & Returns page.

Delivery time will vary depending on where you're based and which delivery service you choose.

For UK orders our Royal Mail 24 service takes on average 1-3 working days once shipped.

International orders typical take 5-15 working days once shipped.

We will always process and ship your order promptly. We aim to ship orders within 24 hours of receiving payment, most orders dispatched the same working day.

More details can be found on our Shipping & Returns page.

We don't currently operate a physical bricks and mortar store you can visit. However if you wish to collect your order rather than having it posted please drop us a message and we'll try and accommodate you.

Yes it's absolutely fine to return an item for an exchange or refund. Items must be unused and you will be responsible for the return postage cost.

For UK orders items need to be returned within 30 days.

For international orders items need to be returned within 45 days.

For me information see our Shipping & Returns page.


We currently accept payments in the following currencies; GBP, EUR, USD, CAD, AUD and JPY. The price and currency displayed is the price you pay but please check with your bank for any additional international charges.

We accept payments from debit/credit cards including American Express as well as PayPal.

No you don't need to create an account to place an order.

By creating an account you'll find it easier to manage your orders and returns. You information is kept securely and we wont send marketing emails unless you explicitly sign up for them.

Free UK shipping

Free UK shipping with no minimum spend. Easy 30 day returns.