Magene
Canada Post Strikes
Canada Post Strikes
Updated: 1st October 2025
On the 29th September 2025, Canada Post began strike action which resulted in the suspension of all postal services to the country. Therefore, we have removed our International Tracked Postal Service from the shipping options at the checkout.
Our UPS Express service is still available to Canada, offering very quick shipping times and avoiding the postal strike disruption.
We are working to add new services to the website as soon as possible, to offer our Canadian customers more choice.
Thanks, The MagCAD Team
Shipping Delay - Andy Magnier
Shipping Delay - Andy Magnier Crash Update
Updated: 1st October 2025
Following MagCAD owner Andy's crash at the recent UCI Gravel qualifier in Wales, the MagCAD team have been working hard to minimise disruption and delays to orders and enquiries.
Dispatch times are near normal with orders typically being shipped within 48 hours. Enquiries are being answered in around 48 hours. We ask if you can avoid sending multiple enquiries through different platforms as this will slow down our response time.
Andy wishes to pass on his thanks for all the lovely messages of support he has received. He's well on the road to recovery and hopes to be back on the bike in the next few months.
Thanks, The MagCAD Team
Import VAT/Taxes & Duty
VAT/Taxes on this site
MagCAD Designs Ltd is registered for VAT in the UK.
UK Customers
The displayed price already includes UK VAT at 20%. A breakdown will be provided at the checkout and a VAT invoice can be requested.
International Customers
For international orders we do not collect VAT/tax or duty at the checkout. All international orders (except US) are shipped Delivered Duty Unpaid (DDU). VAT/tax may be collected by your local customs office upon delivery.
US orders have duty collected at the checkout and are shipped with a Delivery Duty Paid (DDP) service.
For our international customers it is very important that you read our Shipping & Returns page, link included below, and understand the import rules in your local region. If you are unsure feel free to get in contact with us.
New USA Shipping Launched
USA Tariffs & Shipping Changes '25
Updated 5th September 2025
We have now launched our new shipping services to the US mainland, following tariff rule changes on the 29th August 2025.
All imports into the US will now be assessed for import tariffs/duty, even low value orders under USD 800.
The only change our US customers should see is the introduction of a 20% duty collected at the checkout. We have been working hard to help offset this additional cost and as a result our new US shipping service is a lower price than before.
Goods are shipped with a Delivery Duty Paid (DDP) service which means there are no further costs when items arrive in the US.
Please take a minute to read our Shipping & Returns page, where we have a specific section on US shipping.
Thanks,
The MagCAD Team.